Terms & Conditions
1. About Us
NTB Outdoors Ltd
Company Number: 11135355
Registered in England and Wales
Email: sales@ntboutdoors.co.uk
Telephone: +44 (0)1323 924577
Website: www.ntboutdoors.co.uk
2. Scope and Application
2.1 These Terms apply to all consumer sales made by NTB Outdoors Ltd, regardless of the sales channel used.
2.2 Sales agreed via Facebook or Instagram are not completed on those platforms. All such sales are completed by one of the following methods only:
- manual payment link
- invoice (bank transfer)
- in-person sale (cash or card)
2.3 Sales made in person at our showroom are subject to different statutory rights than distance sales. These distinctions are set out clearly below.
2.4 Trade, wholesale, and commercial customers are excluded from these Terms and operate under separate terms and conditions.
3. Contract Formation
3.1 A contract is formed only when:
- we have accepted your order; and
- full payment has been received and cleared (unless expressly agreed otherwise in writing). This is inclusive of third party credit agreements (Klarna/PayPal).
3.2 We reserve the right to refuse, suspend, or cancel any order at our discretion at any time prior to dispatch or collection, including (without limitation) where:
- a pricing or listing error has occurred
- goods are unavailable
- we reasonably suspect misuse, abuse, or error
3.3 Where an order is cancelled, all sums paid will be refunded in full.
4. Products, Descriptions and Availability
4.1 We sell new NTB-branded products, accessories, safety equipment, ex-demo items, and pre-loved (used) goods.
4.2 Product descriptions, images, specifications, and measurements are provided for guidance only. While we take reasonable care to ensure accuracy, we do not warrant that descriptions are error-free or complete.
4.3 Stock availability is subject to change and may not always be reflected in real time.
5. Pricing, VAT and Errors
5.1 All prices are displayed inclusive of VAT unless stated otherwise.
5.2 In the event of a pricing, typographical, or listing error, we reserve the right to cancel the affected order prior to dispatch and issue a full refund.
5.3 We may choose to honour an incorrect price at our discretion; however, this does not create any obligation or precedent.
6. Payments and Ownership
6.1 We accept payment via:
- online card payments
- Klarna & PayaPal
- bank transfer (on request via invoice)
- cash or card payments in-store
6.2 Deposits may be accepted at our discretion to reserve goods or place special orders. Deposit terms will be confirmed at the time of payment.
6.3 Ownership of goods does not pass to the customer until full payment has been received and cleared.
7. Delivery, Collection and Risk
Delivery Methods
7.1 We offer delivery via:
- third-party couriers
- NTB in-house delivery
- customer collection from our showroom
Delivery options and charges are confirmed at checkout or agreed manually.
Delivery Timeframes
7.2 Standard delivery is estimated at 4–7 working days.
7.3 Express delivery is estimated at 1–3 working days.
7.4 All delivery times are estimates only and are not guaranteed. Delays may occur due to high order volumes or circumstances beyond our reasonable control.
Customer Availability and Access
7.5 You are responsible for ensuring availability to receive your delivery. You will be notified in advance of delivery where possible.
7.6 You must notify us at the time of order of any special delivery requirements. While we may attempt to accommodate requests such as set delivery days, these are not guaranteed and may incur additional charges.
Safe Place Deliveries – Critical Risk Allocation
7.7 Where you nominate, authorise, or otherwise consent to delivery being made to a safe place, unattended location, third party, or unsecured area, delivery shall be deemed completed once the goods are left at that location.
7.8 Risk in the goods passes immediately to you at that point.
7.9 NTB Outdoors Ltd and any delivery agent accept no liability for:
- loss or theft
- weather exposure
- damage occurring after delivery
- interference by third parties
7.10 You accept full responsibility for:
- the suitability and security of the nominated location
- ensuring adequate access and space for delivery
- ensuring the location is clear, safe, and appropriate
7.11 Any damage to property caused as a result of inadequate access, insufficient space, or unsuitable delivery conditions is your sole responsibility.
Failed Delivery and Redelivery Costs
7.12 Where delivery fails due to your unavailability, incorrect details, or lack of access, you will be responsible for any redelivery, storage, or additional delivery costs incurred.
7.13 If a delivery driver attempts to contact you and proceeds with delivery in your absence, responsibility for the goods rests entirely with you.
Damage or Missing Items
7.14 You must notify us of any delivery damage or missing items within 36 hours of delivery. Evidence may be required.
7.15 Damage caused by couriers to property is the responsibility of the courier. Damage to goods will be handled by NTB Outdoors Ltd.
8. Distance Selling and Cooling-Off Rights
8.1 For distance sales (website, phone, or social media correspondence), you have the right to cancel your order within 14 days of receiving the goods, without giving a reason.
8.2 You must notify us of your intention to cancel before returning the goods.
8.3 You then have a further 14 days to return the item.
8.4 Return shipping costs are payable by the customer unless the goods are faulty or damaged.
9. Returns, Refunds and Exchanges
9.1 Returned goods must be unused, in resalable condition, and returned with original packaging where reasonably possible.
9.2 We reserve the right to refuse refunds for goods that show signs of use beyond reasonable inspection.
9.3 Refunds will be processed to the original payment method only and within 14 days of receipt and inspection.
9.4 Where legally required, refunds will include the cost of standard delivery only. Express or upgraded delivery charges are non-refundable unless we choose otherwise.
9.5 Exchanges are not guaranteed. Customers may request an exchange at the time of return; approval is at our discretion and subject to availability and pricing.
10. Faulty Goods and Consumer Rights
10.1 Your statutory rights under the Consumer Rights Act 2015 are not affected.
10.2 Where goods are faulty, not as described, or not fit for purpose, remedies will be provided in accordance with applicable law.
11. Warranty – New NTB Products
11.1 All new NTB-branded products are covered by a 12-month warranty, excluding:
- normal wear and tear
- misuse or improper storage
- accidental damage
- commercial use
11.2 Where a repair falls outside warranty, we may offer repair services at cost.
11.3 For further information regarding warranties, please contact our team.
12. Pre-Loved and Ex-Demo Items
Pre-Loved Items
12.1 Pre-loved items are sold as seen, with:
- no warranty
- no change-of-mind returns
- cosmetic and structural wear expected
12.2 We do not conduct full inspections of pre-loved items. Buyers are responsible for assessing suitability. Any exceptions are at our sole discretion and do not set precedent.
Ex-Demo Items
12.3 Ex-demo items may show cosmetic wear.
12.4 Returns may be accepted where there is:
- non-cosmetic damage not disclosed; or
- a fault not outlined at the point of sale
12.5 Change-of-mind returns for ex-demo items are discretionary only.
13. In-Person Sales and Showroom Visits
13.1 In-person purchases do not carry automatic cooling-off rights. Any returns are goodwill gestures only.
13.2 Customers are responsible for supervising children and personal belongings at all times.
13.3 Customers who move, test, or use products without our assistance do so entirely at their own risk.
14. Product Use and Risk
14.1 Water sports and outdoor activities involve inherent risks.
14.2 You are responsible for ensuring that products are suitable for your skill level, conditions, and intended use.
14.3 NTB Outdoors Ltd accepts no liability for misuse, environmental conditions, or third-party actions.
15. Limitation of Liability
15.1 Nothing in these Terms excludes liability for death or personal injury caused by negligence.
15.2 We shall not be liable for indirect or consequential losses, loss of enjoyment, or losses caused by third-party services.
15.3 Our total liability is limited to the value of the goods purchased, except where law requires otherwise.
16. Force Majeure
We are not liable for delays or failures caused by events outside our reasonable control, including weather, strikes, supply chain disruption, or courier failure.
17. Governing Law
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.
