Warranty & Returns
At NTB Outdoors, we stand behind the quality of the products we supply and aim to make our warranty and returns process clear, fair and straightforward.
All new NTB-branded products are covered by a 12-month warranty against manufacturing faults. In the unlikely event that something isn’t right, we’ll work with you to assess the issue and find a suitable resolution as quickly as possible.
If you change your mind about an online purchase, unused items can be returned within 14 days of delivery in line with UK consumer regulations. Items must be returned in their original condition and packaging.
For pre-loved and ex-demo products, any condition details are clearly outlined before purchase so you know exactly what to expect.
If your order arrives damaged or incomplete, please contact us within 36 hours of delivery so we can investigate and resolve the issue promptly.
We encourage all customers to read the information below carefully before arranging a return. If you are unsure about anything, our team is happy to help.
Warranty & Returns FAQs
All new NTB-branded products include a 12-month warranty covering manufacturing faults. Warranty terms may vary for third-party brands and will follow the manufacturer’s policy.
For online orders, unused items may be returned within 14 days of delivery if you change your mind. Items must be returned in their original condition.
Pre-loved and ex-demo products are sold as described. Any condition details are clearly stated before purchase.
Please contact us within 36 hours of delivery with details and, where possible, photographic evidence. We will assess the issue and advise on the next steps.
Return costs may vary depending on the reason for return. If an item is faulty or incorrect, we will advise on the appropriate solution.
Once the returned item has been received and inspected, we will confirm the outcome and process any applicable refund as quickly as possible.
