Privacy Policy

Privacy Policy

Last updated: January 2026

This privacy policy applies between you, the user of this website, and NTB Outdoors Ltd, the owner and operator of this website. NTB Outdoors Ltd takes the privacy of your personal data seriously and is committed to protecting it in accordance with applicable data protection laws.

1. About Us

NTB Outdoors Ltd

Company Number: 11135355

Email: sales@ntboutdoors.co.uk

Registered Address: Meadow Brae, Stunts Green, East Sussex, BN27 4PN

For the purposes of UK data protection law, NTB Outdoors Ltd is the data controller.

2. What Data We Collect

We may collect and process the following personal data:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Payment confirmation data (payments are processed by third-party providers)
• IP address and device/browser data
• Website usage data (via cookies and analytics tools)

We do not store full payment card details.

3. How We Collect Data

We collect personal data when you:

• Place an order through our website
• Contact us by email, phone, or enquiry forms
• Opt in to marketing communications
• Use our website (via cookies and analytics tools)
• Book or attend a showroom visit

4. How We Use Your Data

We use personal data for the following purposes:

• Processing and fulfilling orders
• Managing payments and refunds
• Customer service and order support
• Communicating about your order or enquiry
• Improving our website, products, and services
• Marketing communications (where consent has been given)
• Fraud prevention and site security

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

• Contract – where processing is necessary to fulfil an order or enquiry
• Legitimate interests – customer service, business operations, and improvements
• Consent – marketing communications and non-essential cookies
• Legal obligation – where required for tax, accounting, or regulatory purposes

6. Payments

All payments are processed securely via Stripe.

Where requested by the customer, Klarna may be used, facilitated through Stripe.

NTB Outdoors Ltd does not store or process full payment card details.

7. Marketing & Analytics

We may use third-party tools for analytics and advertising, including:

• Google Analytics
• Google Ads
• Meta (Facebook and Instagram) advertising

These tools may use cookies or similar technologies. Marketing cookies are only used where you have given consent via our cookie controls.

8. Who We Share Data With

We may share personal data with trusted third parties where necessary, including:

• Payment processors (Stripe, Klarna)
• Delivery and logistics partners
• Website hosting and IT service providers
• Marketing and analytics platforms

All third parties are required to handle your data in accordance with data protection law.

9. Data Retention

We retain personal data only for as long as necessary to:

• Fulfil the purposes outlined in this policy
• Meet legal, accounting, or tax obligations

When data is no longer required, it is securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time (where applicable)

To exercise any of these rights, contact us at sales@ntboutdoors.co.uk.

If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner’s Office (ICO).

11. Cookies

This website uses cookies. For full details, please see our Cookie Policy.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and continued use of the website constitutes acceptance of the updated policy.