FAQ's
Frequently Asked Questions
We’ve answered some of the most common questions about our products, ordering process and services below. If you’re looking for detailed information on delivery, warranty or returns, please visit the dedicated pages for full terms and guidance.
If you can’t find what you’re looking for, our team is always happy to help — just get in touch.
How do I choose the right kayak?
The right kayak depends on how and where you plan to use it. Fishing, sea paddling, touring and family use all require different styles. If you’re unsure, contact us and we’ll help you choose the most suitable option.
Are your products suitable for beginners?
Yes. We stock a range of beginner-friendly models designed for stability and ease of use, as well as more advanced options for experienced paddlers.
How do I transport a kayak?
Most kayaks can be transported using roof bars and suitable straps. We also offer accessories to make transport safer and easier.
Do your kayaks come with paddles and seats?
All of our kayaks include a seat & paddle as standard, with sit-in kayaks including a spray deck & paddle instead. For more information on what's included, check the what's included section on the product page.
Do I need any additional equipment?
We recommend a buoyancy aid for all paddlers. Depending on where you’re using your kayak or SUP, you may also need roof bars, trolleys or storage solutions.
Can I spread the cost?
Flexible payment options are available at checkout, allowing you to spread the cost of your purchase.
Do you offer trade accounts?
Yes. We supply both retail and trade customers. If you’re interested in trade pricing or volume orders, please contact us to discuss account setup.
Can I collect my order?
Yes, local collection from our showroom is available by arrangement. Simply select collection at checkout or contact us to book a time.
What if I have a problem with my order?
If something isn’t right, contact us as soon as possible and we’ll work with you to resolve the issue promptly.
What areas do you deliver to?
We deliver across the UK mainland. For more detailed delivery information, please refer to our Delivery page.
Do you test the products you sell?
We carefully select products based on performance, reliability and real-world use. Our range has grown through hands-on experience and customer feedback.
How much weight can a kayak hold?
Weight capacity varies by model. Please refer to the individual product page for full specifications.
